📞 +91 8860081995
Enquire Now
CONFIDENTIALITY

Privacy Policy

Safeguarding your personal data and travel inquiries with absolute security.

1. Our Commitment

At Grand Holidays, we treat your privacy with the utmost respect and confidentiality. As a provider of highly curated luxury journeys across the Indian subcontinent, we understand that our guests value discretion. This Privacy Policy details how we collect, use, store, and protect your personal information.

2. Information We Collect

To design, refine, and execute your custom travel itineraries, we collect the following types of information:

  • Personal Identity: Your full name, passport details, nationality, and visa information required for reservations and secure entry.
  • Contact Details: Your email address, phone number, and WhatsApp number when you enquire through our private desks.
  • Travel Preferences: Your preferred dates, dietary restrictions, accommodation requests, flight schedules, and medical needs.
  • Inquiry History: Notes from consultations with our experience designers and curators.

3. How We Use Your Data

Your personal information is used solely to provide a seamless and secure experience:

  • To customize travel itineraries (by car, train, same-day, or flight) based on your desires.
  • To secure bookings at heritage havelis, luxury hotels, private charters, and monument desks.
  • To process inquiries received at our bespoke inbox (tours@godwinhotels.com).
  • To communicate itinerary updates, safety alerts, and details via our digital channels and WhatsApp concierge.

4. WhatsApp Concierge Desk

By interacting with our floating chat widget or contacting us at +91 8860081995, you agree that we may store chat transcripts to maintain communication consistency. We do not sell or lease WhatsApp metadata. Communications are restricted to booking logs, design consultation schedules, and active-trip updates.

5. Information Security

We implement industry-standard encryption protocols (SSL/TLS) for data transfer. Your data is stored on secure servers with restricted administrative access. Only the assigned travel designers and booking agents have access to your personal files.

6. Data Retention & Your Rights

We retain guest profiles to streamline future bookings unless you request deletion. You retain the right to:

  • Access details of the personal information we hold about you.
  • Request corrections to inaccurate passenger details.
  • Request complete erasure of your profile and history from our systems.

For privacy-related requests, please contact our chief data officer at tours@godwinhotels.com.

Chat with Curator